Shipping

We will start working on your order right away and provide you with the tracking details as soon as your money is approved. For all domestic clients, we use UPS and FedEx; for international clients, we use DHL. Regular delivery takes two to three days, while overnight shipping usually reaches the customer within 24 hours of our shipment.

If the customer does not receive the product within three days, we will happily reship.

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@herbalincensecompany.com.

Need help?

Contact us at info@herbalincensecompany.com for questions related to refunds and returns.